Westomatic is proud to have been recognised twice at The Vendies 2026, the awards celebrating excellence across the UK vending and automated retail industry.

We were delighted to be named winner of the Customer Service Award (Supplier), an achievement that reflects the commitment of the people behind our machines, from technical support and aftersales to deliveries, parts, sales and customer care.

The evening also brought a second proud moment for Westomatic, as our truck drivers, Andy and Nigel, were Highly Commended in the Best Vending Double Act category.

For us, both honours come back to the same thing: good service is built by good people.

Winning the Customer Service Award

A vending machine is a commercial investment. For our customers, it needs to be dependable, well supported and backed by people who understand the realities of keeping vending sites running.

That is why customer service matters so much to us.

From the first conversation about the right machine, through to delivery, training, technical advice, spare parts and aftersales support, our job does not end when a machine leaves the factory. In many ways, that is where the relationship begins.

Winning the Customer Service Award (Supplier) is recognition of the effort our team puts in every day to help customers keep moving. It recognises the calls answered, the problems solved, the technical knowledge shared and the care taken to deliver the right outcome.

It is also a reminder that the best service is often not complicated. It is about being available. Being honest. Knowing the product. And doing what you said you would do.

That is what our customers rely on, and it is what we will continue to work hard to provide.

Highly Commended: Andy and Nigel

Our second recognition of the evening was particularly special.

Andy and Nigel, two of our truck drivers, were Highly Commended in the Best Vending Double Act category.

Andy and Nigel are familiar faces to many Westomatic customers across the UK. They travel the country delivering machines safely and professionally, often representing the final, very visible stage of a customer’s order.

But their role is about far more than transport.

Delivering a vending machine requires care, patience, practical experience and a calm approach on site. Every location is different. Access can be challenging. Timings matter. Customers need confidence that their new machine will arrive safely and be handled properly.

Andy and Nigel bring that confidence with them on every delivery.

They represent Westomatic in exactly the way we would hope: professional, dependable, helpful and friendly. Their recognition at The Vendies is thoroughly deserved, and we could not be prouder of them.

Service Is a Team Effort

Awards are collected by a company, but they are earned by individuals.

Our Customer Service Award belongs to every member of the Westomatic team who supports our customers, whether that is helping an operator choose the right machine, arranging a delivery, answering a technical question, supplying a part or resolving an issue quickly.

The recognition for Andy and Nigel underlines that service is not limited to a helpdesk or an email address. It happens at every stage of the customer experience. It happens on the road, on site, in the workshop, in the warehouse and on the phone.

That human side of the business matters.

Customers do not simply remember the machine they bought. They remember whether a company was easy to deal with, whether help was available when they needed it and whether the people involved cared about getting things right.

Thank You to Our Customers and Team

We would like to thank The Vendies for recognising the work of our team, and everyone across the vending industry who supported us.

Most importantly, thank you to our customers.

Your trust gives our team the opportunity to do what they do best, supporting vending businesses and commercial sites across the UK with machines, knowledge and service they can depend on.

Congratulations again to Andy and Nigel on their Highly Commended recognition, and thank you to the whole Westomatic team for making the Customer Service Award possible.

We are incredibly proud of both achievements.

And, as always, the focus now is simple: keep delivering the level of service our customers deserve.