Vending

 

FAQ

 

On this page we have compiled a list of frequently asked questions in order to assist you in finding your desired information. If you have any further queries, please do not hesitate to contact Westomatic for further assistance.

 

  1. How do I know which vending machine is right for me?
  2. How do I find out more about detailed machine configurations?
  3. What are bean-to-cup vending machines?
  4. What are freshbrew vending machines?
  5. What is SimmLogic™ technology?
  6. What payment systems can be used on Westomatic vending machines?
  7. What ingredients can I use in Westomatic machines?
  8. What is SecureVend?
  9. What is MDB?
  10. How is my machine delivered?
  11. How do I become a Westomatic distributor?
 
How do I know which vending machine is right for me?
Our staff will be happy to discuss your needs! For further information, please contact Westomatic.

 

How do I find out more about detailed machine configurations?
If you would like to receive complete product information, please contact Westomatic and we will be happy to send you the relevant vending machine literature.

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What are bean-to-cup vending machines?
Bean-to-cup beverage machines offer a selection of drinks made from fresh coffee beans. These are ground within the machine when a drink is selected. The Riviera Ultima, Espresso Café and Solo Encore LX are available with bean-to-cup beverages. Instant beverages are also dispensed from the machine.

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What are freshbrew vending machines?
Freshbrew vending machines use pre-ground coffee and leaf tea to freshly brew drinks prior to serving. The Solo Encore and Riviera Ultima are available as freshbrew models and the Espresso Cafe offers freshbrew tea alongside bean-to-cup coffee. Instant beverages are also dispensed from the machines.

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What is SimmLogic™ technology?
SimmLogic™ is a unique, industry-leading and future-proof control system providing the modern vending operator with a detailed and accurate method of measuring and managing their vending machines’ performance in the field. This also benefits the customer by ensuring accurate invoicing and allowing data to be collected from the vending machines regarding drink popularity. SimmLogic™ is standard on the Westomatic Solo Encore, Riviera Ultima and Espresso Café hot beverage machines.

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What payment systems can be used on Westomatic vending machines?
We are constantly testing payment systems for compatibility. Go to our approved payment systems page for further information on tested and approved systems suitable for Westomatic vending machines.

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What ingredients can I use in Westomatic machines?
Go to our approved ingredient suppliers page for further information on brands tested and approved for use in Westomatic vending machines.

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What is SecureVend?
SecureVend is an infra-red vend security system which is standard on all SnackPoint machines. This system guarantees that a product will be dispensed or credit returned thus ensuring customer satisfaction and reducing the chance of machine vandalism.

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What is MDB?
Multi-Drop-Bus protocol is the standard communications protocol supported by international vending associations, which ensure compatibility between the vending machine and all peripheral equipment. This includes both cashless payment systems and coin mechanisms.

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How is my machine delivered?
Westomatic operates its own transport fleet, allowing the company to offer a flexible and reliable service. Delivery to a distributor depot is included in the machine price (for exceptions, please contact Westomatic). A charge is made for site delivery due to the additional logistics and time involved. In conjunction with our distributors, we also request that customers conduct a detailed Site Survey in order to ensure that we can perform a smooth delivery with minimum disruption to the client.

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How do I become a Westomatic distributor?
If you are interested in selling and operating Westomatic vending machines, please contact us, and we will pass your details to the sales manager for your region.
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