Service and Quality
Why is our service oustanding?
Responsive and Readily Available Support
We have a friendly team of sales and technical staff on hand to answer all of your queries. Our phone lines are manned 8:30am – 5pm Monday – Thursday and 8:30am – 4:30pm Fridays. No queues, you will speak to a member of our team every time. If support is needed outside of working hours, we have a comprehensive support site to help answer your query.
Free Training Courses
Our technical team host free training courses for all Westomatic customers at our offices in Newton Abbot. The courses cover everything from machine basics to advanced diagnostics.
48 Hour Technical Follow-Up Call Back
When we receive a technical enquiry, we like to ensure we leave no loose ends and unresolved issues. That’s why we make a follow up call within 48 hours to make sure our customers are 100% satisfied.
Experienced and Knowledgeable Staff
Our staff have many years of industry knowledge and Westomatic machine expertise between them. Some members have been with us for over 20 years! Our experience helps us understand customers’s needs, provide second-to-none support and build industry leading machines.
How are we committed to quality?
The management of Westomatic is committed to a policy of Quality Assurance in accordance with BSI ISO 9001:2015 and its continuous improvement.
Conformance to quality standards is of vital importance to our business so that machines and services meet our customer needs and ensure their complete satisfaction.
The ISO 9001:2015 standard focuses on:
• Bringing Quality and Continuous Improvement into the heart of the business
• Risk & Opportunity Management
Westomatic aligns to these standards to demonstrate their continued focus on maintaining the high levels of practice that the company is known for in all areas of the business.